| How do I Place an Order? |
| Orders are processed online. After you submit a order an account representative will call you, if more information is needed. If you need a custom quote, mailing services, or design services please contact 281-940-7268. |
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| What is your Turn Around Time? |
| Turnaround Time is the time it takes to manufacture your order from your APPROVED print ready files. |
- TURNAROUND TIMES START AFTER PROOF APPROVAL.
- Turnaround Time is calculated in BUSINESS DAYS AND EXCLUDES HOLIDAYS AND WEEKENDS.
- WEEKEND and HOLIDAY JOB SUBMISSIONS CALCULATE BEGINNING ON THE FOLLOWING BUSINESS DAY.
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Proofing Turnaround Times:
Allow 24 hours for PDF proofs to be available.
On NO PROOF orders, files will be processed in order received. |
| Shipping Time is not included in Turnaround Time. |
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| Do you offer Express Services? |
| Express 2 day = 48 hours (20% up charge, $25.00 minimum) |
- Place your NO PROOF order by 10:00 am PST, and your order will ship in 2 BUSINESS DAYS.
- Submit PROOF APPROVAL by 10:00 am PST, and your order will ship in 2 BUSINESS DAYS.
- Any orders received after 10:00 a.m. PST will be processed the following BUSINESS DAY!
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Express 3 day = 72 hours (20% up charge, $25.00 minimum)
Available on a limited selection of Products. |
- Place your NO PROOF order by 10:00 am PST, and your order will ship in 3 BUSINESS DAYS.
- Submit PROOF APPROVAL by 10:00 am PST, and your order will ship in 3 BUSINESS DAYS.
- Any orders received after 10:00 a.m. PST will be processed the following BUSINESS DAY!
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| Shipping Time is not included in Turnaround Time. |
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| How do I Upload my Files? |
| Click here to upload files. |
| What is 4/0 and 4/4? |
"4" represents four-color Process Printing. This method of printing uses cyan, magenta, yellow and black (CMYK) to simulate full color.
• 4/0 is full color front, blank back
• 4/4 is full color front and back |
| What types of files do you accept? |
Preferred Format: PDF
Other Formats:
Adobe Illustrator (.AI), Adobe Photoshop (.PSD), EPS, QuarkXPress, Adobe InDesign, TIFF, Uncompressed JPEG
• All images need to be 300 dpi or higher at size (100%)
• All fonts must be included or saved as curves/outlines
• Bleed Margin needs to be 1/8" larger than trim size on all sides
• All 4 color files must be CMYK |
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| Do you require bleed? |
We require at least 1/8” bleed on most files. |
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Do you put any coating on your printing? |
Yes, we apply aqueous coat all 4 color products on coated stock. Our gloss products have a gloss aqueous coating, and our Matte products have a Satin aqueous coating. UV Coating also available! |
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What is the difference between UV and Aqueous Coating? |
AQ (Aqueous Coating) is a water based finish that helps protect and coat your job as it is being printed. This is our standard gloss coating which we use to give our customers a better product than our competition. Also, Aqueous coating helps us achieve our lightning fast turnaround, because it is on press and allows the inks to dry quicker. It is recyclable and environmentally safe.
UV (Ultraviolet Coating) is a clear liquid spread over the paper like ink and then cured instantly with ultraviolet light. UV coating gives more protection and sheen than either varnish or aqueous coating. Since it is cured with light and not heat, no solvents enter the atmosphere. However, it is more difficult to recycle than the other coatings. This coating is the "laminate style" coating that you see on ultra high gloss magazine covers. It is a second process which takes place after the run has been printed, though prior to it being cut. This coating adds a few hours to the printing process. It is more difficult to recycle. |
